Overview
These Community Guidelines explain how we expect people to behave in and around the Chronicles of Wordcraft spaces — including our website, suggestion forms, email replies, and official social channels. The goal is simple: to keep discussion welcoming, focused, and enjoyable for readers of all ages while protecting the people who choose to spend time here.
By participating in any community or feedback space we run, you agree to follow these Guidelines in addition to our main Terms of Use and any rules of the platform you are using (for example, Facebook or YouTube). If there is any conflict, the Terms of Use and applicable platform rules will control.
These Guidelines are a plain-language summary of how we handle conduct and moderation. They are not legal advice and do not create any obligation for us to provide or continue providing any particular community feature.
1. Where these guidelines apply
These Guidelines apply to all spaces that we operate or clearly brand as part of Chronicles of Wordcraft or R.R. Thalore, including:
- Comments, replies, or messages submitted through forms on rrthalore.com.
- Feedback or replies sent to our newsletters or automated bonus-pack emails.
- Public comments, replies, or messages on official social profiles linked from our site.
- Interactive elements we host, such as suggestion boxes, surveys, Q&A sessions, or live events.
These Guidelines do not cover spaces we do not control (for example, independent book groups or fan communities). Those communities set their own rules, although we may still decide how we engage with them.
2. Core principles
Every community has its own tone. For Chronicles of Wordcraft, we aim for something that feels like a calm, well-run library table — thoughtful, curious, and kind. To support that, we ask everyone to follow these basic principles:
- Be respectful. Treat others as you would hope to be treated. Disagree with ideas, not people.
- Stay on topic. Keep contributions related to our books, puzzles, artwork, or the specific topic of the discussion.
- Assume good intent, but set clear boundaries. If something feels off, it is acceptable to step away or report it.
- Protect private information. Only share your own details if you are comfortable doing so, and never share someone else's without clear permission.
- Keep things suitable for a broad audience. Our work attracts readers across age ranges; content should reflect that.
3. Behaviour and content that are not allowed
To keep the community safe and usable for everyone, certain behaviour and content are not permitted in any of our spaces. This includes, but is not limited to:
3.1 Harassment, hate, or threatening conduct
- Insults, slurs, or attacks based on personal attributes or protected characteristics.
- Bullying, stalking, targeted harassment, or encouraging others to harass someone.
- Threats of violence, threats of self-harm, or suggestions that someone should harm themselves.
3.2 Illegal, harmful, or dangerous activity
- Promoting or organizing illegal acts, including piracy of books or digital files.
- Sharing material that exploits or endangers minors.
- Instructions for serious violence, weapons, or other dangerous activities.
3.3 Adult content and explicit material
- Sexually explicit content, graphic descriptions, or links to adult material.
- Overly violent or graphic imagery that is not appropriate for a general-audience puzzle/reading space.
3.4 Spam, promotion, and off-topic content
- Mass-posted messages, repeated links, or obvious copy-paste promotions.
- Links or pitches for unrelated products, services, or referral schemes.
- Attempts to collect email addresses, passwords, or other personal data from community members.
3.5 Impersonation and misrepresentation
- Claiming to be R.R. Thalore or a member of the Chronicles of Wordcraft team when you are not.
- Falsely suggesting that your project or product is officially endorsed by us.
3.6 Intellectual property and scraping
- Posting or requesting pirated copies of our books, bonus packs, or other copyrighted content.
- Uploading other people's copyrighted work without permission.
- Using automated tools to scrape, copy, or harvest large portions of our site or materials.
We reserve the right to remove or restrict content or participation that we believe falls into these categories or that otherwise undermines the safety, usefulness, or tone of the community, even if it is not listed here word-for-word.
4. Your content and your responsibility
When you submit content to us — such as comments, suggestions, or reviews — you remain responsible for what you write and for ensuring that you have all necessary permissions to share it.
In particular, by submitting content you confirm that:
- You created the content yourself, or you have the right to share it.
- Your content does not infringe anyone else's copyright, trademark, privacy, or other rights.
- Your content is accurate to the best of your knowledge and not intentionally misleading.
You also grant us a limited license to store, display, and, where appropriate, quote or summarize your comments in connection with our books and community. We will not sell your individual comments as a separate product, but we may use anonymized or aggregated feedback to improve our work and explain reader reactions.
5. Moderation and enforcement
We may moderate community spaces using a mix of manual review, built-in platform tools, and simple automated filters. We are not required to monitor every message or comment, but we may review and act when content is reported or clearly violates these Guidelines.
Depending on the situation, moderation actions may include:
- Hiding, editing, or deleting specific comments or submissions.
- Limiting the ability to post (for example, slowing down replies or closing comments on a thread).
- Issuing a private warning or reminder about the Guidelines.
- Blocking or banning an account from our spaces, temporarily or permanently.
- Reporting content or behaviour to the relevant platform or, in serious cases, to appropriate authorities.
We may take these steps at our discretion and are not required to explain every moderation decision. To protect privacy, we generally do not discuss actions taken against another person's account with third parties.
6. Reporting concerns
If you see behaviour in our spaces that appears to violate these Guidelines or puts someone at risk, you can help by letting us know.
When possible, please include:
- A brief description of what happened and why it concerns you.
- Any relevant links, screenshots, or approximate dates.
- The platform where it occurred (for example, our site, Facebook, YouTube).
You can contact us at [email protected]. For urgent safety issues on third-party platforms, you should also use that platform's built-in reporting tools and, where appropriate, contact local authorities.
We cannot guarantee a particular response time and may not be able to take action in every situation, but well-documented reports help us keep the community healthy.
7. Consequences for repeated or serious violations
Most issues can be handled with a simple reminder. However, repeated or serious violations may lead to stronger actions to protect others and the project. Depending on the circumstances, this can include:
- Formal warnings about specific behaviour or patterns of conduct.
- Temporary suspension from commenting or participating in interactive features.
- Permanent blocking or banning from our website forms, social channels, or mailing lists.
- Refusing future access to exclusive digital materials or events we host.
- In extreme cases, contacting platforms or authorities if we believe someone is at risk or laws may be broken.
Where purchases are involved (for example, books bought through a retailer), any refunds or remedies will be handled according to the applicable store's policies and our Terms of Use.
8. Appeals, questions, and changes
If you believe we have misunderstood a situation or taken action in error, you may reply to our message (if we contacted you) or email [email protected] with a calm, concise explanation. We may review the matter and, at our discretion, adjust or uphold our decision.
We may update these Community Guidelines from time to time to reflect new tools, platforms, or lessons learned. When we make important changes, we will update the effective date near the top of this page and may highlight key updates elsewhere on the site.
These Guidelines work together with our main Terms of Use, Privacy Policy, and other legal pages. If there is any inconsistency, those documents and any specific agreements you have with us will take precedence.